TERMS AND CONDITIONS

PRIMA PREMIUM LTD TERMS & CONDITIONS

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Terms & Conditions

Effective from 25/07/2015

Updated 04/02/2021 & 06/06/2022 & 17/02/2023

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Please find outlined below Prima Premium LTD’s full terms and

conditions for all the products and services that Prima Premium

LTD supply, produce and distribute.

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Definition of You (the consumer) the consumer is classed as any

person that has purchased any type of membership from Primal/

Primafit / Flab 2 Lean/ Primal teens course by F2L Huddersfield Ltd

(and/ or) any person that uses the services (and/or) Primal App or

gym facilities via one of the self employed PT’s.

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Please ensure that you (the consumer) have read the terms and

conditions outlined below before (a) purchasing any

product/service/membership from Prima Premium LTD (and/or) (b)

using the Prima Premium LTD website (and/or) (c) using the Primal

app (d) using any Prima Premium Ltd fitness establishment.

Failure to read and adhere to the terms and conditions set out by

Prima Premium LTD could affect your legal rights and a breach in

the terms and conditions set out by Prima Premium LTD could also

result in legal action been brought against you by Prima Premium

LTD.

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Prima Premium LTD have the legal right to amend the company’s

terms and conditions at any time without prior notice to you (the

consumer).

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Prima Premium LTD will only amend the terms and conditions to

comply with new or updated legislation or government regulations

or to meet any changes in the business which requires the terms

and conditions to be amended.

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By you (the consumer) continuing to use Prima Premium LTD

products/ fitness establishments or online/ application services by

either (a) continued purchase of subscription or membership (b)

continued use of the website (and/or) (c) Primal app (d) use of any

Prima Premium LTD fitness establishment you are therefore

 

agreeing to adhere to the terms and conditions that are in place at

that time.

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Prima Premium LTD’s updated terms and conditions are always

available on our website for you to read before use of any Prima

Premium LTD’s products and services if you wish to do so.

Prima Premium LTD have the right to update, improve, change,

edit or remove any products/programmes/information on the

website (and/or) on the Primal app temporarily or permanently

without any prior notice to you (the consumer).

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Prima Premium LTD’s trademark, logos and graphics are property

of Prima Premium LTD and are not to be used, copied or imitated

by any other persons, consumers or users unless any person has

written and signed consent by the directors of Prima Premium LTD.

Copyright of all the content of Prima Premium LTD’s website and

products is owned by Prima Premium LTD established in 2015

therefore any persons or users are prohibited from copying,

removing, altering or imitating any content owned by Prima

Premium LTD for any reason including to sell, resell or make

commercial use of any products or content owned by Prima

Premium LTD.

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Prima Premium LTD will not be liable for any other sites that may

appear on any link or be associated with Prima Premium LTD’s

website.

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You (the consumer) must ensure at all times that you are only using

products and online services of Prima Premium LTD and all the

content/advice and training guides you use are always provided by

a member of the Prima Premium LTD team.

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Any third party links or information found on the Prima Premium

LTD website will be removed by Prima Premium LTD. However

Prima Premium LTD will not be liable for any third party links.

Code of conduct for users of Prima Premium LTD’S products and

online services

 

By (a) purchasing (b) using products/services of Prima Premium

LTD (and/or) (c) the Primal app (d) use of any Prima Premium LTD

fitness establishment you are confirming that you are at the

minimum legal required age of 18 to use the Prima Premium LTD

website and products/services/ fitness establishment.

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If you are a minor between the age of 0-17 the use of Prima

Premium LTD’s products/ services/ fitness establishments must be

monitored and overseen by a parent/guardian or an appropriate

adult over the age of 18 who will be solely responsible for the

minor’s health, wellbeing and use of the website.

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Whilst Prima Premium LTD’s fitness instructors are all qualified it is

the parent/ guardian’s responsibility to make sure the minor is

taking part in the class safely and behaving in an appropriate

manner. When arriving and leaving the fitness establishment Prima

Premium LTD hold no responsibility for the safety of the minor.

Prima Premium LTD’s products/services and website must be used

lawfully and appropriately by users at all times.

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All users are forbidden and prohibited from copying, reposting,

reproducing, distributing downloading, modifying or illegally using

any content of the Prima Premium LTD website.

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All users must not interfere with the security of the Prima Premium

LTD website or any networks connected to Prima Premium LTD.

All users are forbidden and prohibited from uploading abusive or

harmful files or interfering with other user’s use of the Prima

Premium LTD website.

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All users must agree to adhere to the laws and government

legislation that govern your usage of Prima Premium LTD’s

products, services and website.

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Consumer Indemnification

By you (the consumer) purchasing products/services/memberships

of Prima Premium LTD (and/or) use of the Prima Premium LTD

website, Primal app (and/or) use of any Prima Premium LTD fitness

 

establishment you therefore adhere to the terms and conditions of

and Prima Premium LTD therefore agree that Prima Premium LTD

will not be liable for any loss or damages through the use of Prima

Premium LTD’s products/services/fitness establishments or

website/ primal app use.

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Therefore, Prima Premium LTD’s shareholders, directors,

employees, suppliers and distributors will be exempt from any

claim, action, damages or legal fees relating to your use of Prima

Premium LTD products/services/fitness establishments/ website/

Primal app been brought against them.

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By you (the consumer) purchasing products/services/memberships

of Prima Premium LTD (and/or) use of the Prima Premium LTD

products/services/fitness establishments you (the consumer)

warrant and also represent that you are in good health, and you are

not knowingly incapable of engaging in either active or passive

exercise. You (the consumer) warrant that such exercise would not

be detrimental to your health, safety, comfort, well-being or physical

condition. You (the consumer) have read, understood and agreed

with the full terms and conditions of Prima Premium LTD.

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Whilst every effort is made by Prima Premium LTD to keep fitness

activities safe and enjoyable you (the consumer) are participating in

these activities of your own free will and as with any exercise there

is a risk of injury which Prima Premium LTD will not be responsible

for. You (the consumer) acknowledge and understand that you are

responsible for your own health, well-being and safety when using

any products/services provided by Prima Premium LTD.

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Limitation of liability when using any Prima Premium LTD’s Fitness

Establishments (and/or) use of any Primal online services or the

Primal app

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By you (the consumer) continuing to use Prima Premium LTD’s

fitness establishments (and/or) use of any Primal online services or

the Primal app (and/or) by having a valid membership you agree

that Prima Premium LTD are not legally responsible for any health

issues/ injury including serious injury or death that may be caused

when using any fitness establishment/ or any online services

 

including the Primal website and Primal app of Prima Premium LTD

(and/or) any loss or damage of personal property (and/or) any

Safety issues that may arise whilst participating in any

programme/class/group exercise (and/or) use of the open gym.

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Whilst every effort is made by the owners/ Directors/ employees of

Prima Premium LTD to keep fitness activities safe and enjoyable

You (the consumer) are participating in any fitness programmes in

person or content from the website or Primal app /classes/ group

exercise (and/or) use of the open gym of your own free will and as

with any exercise there is a risk of serious injury or death which the

owners/ Directors/ employees of Prima Premium LTD will not be

responsible for. You (the consumer) acknowledge/ understand and

agree that you are responsible for your own health, well-being and

safety when using any programme/class/ group exercise (and/or)

use of the open gym.

 

Use of the Primal mobile application (“App”)

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By using the Primal App to access our services You (the consumer)

acknowledge that physical exercise involves strenuous physical

movement and that such exercise carries the risk of serious injury.

You (the consumer) are responsible in judging your physical

condition and you only select workouts that are appropriate for you.

Prima Premium LTD makes no representation or warranty that any

particular fitness workout or health program is suitable, safe or

adequate for any particular user of the App.

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All instructions, guidance and comments made in the App content

and programmes/ videos relating to the suggested use of gym

equipment, work out moves and any timing or rep amount

suggestions are for your reference only and are to be used as

guidance.

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Whilst you are undertaking any exercise or activity suggested in the

Primal App if you have any discomfort or any pain then you should

stop immediately and contact a medical professional.

 

If You (the consumer) have any pre-existing medical conditions, or

you may be pregnant you must have consulted a medical

professional before use of any programme/class/ group exercise

(and/or) use of the open gym. This includes use of the Primal app.

By you (the consumer) continuing to use Prima Premium LTD’s

fitness establishments (and/or) by having a valid membership you

understand and agree to the following terms:

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1. You (the consumer) have undertaken an induction session

with one of the Primal staff or a personal trainer who is a self

employed PT based at the Primal Gym before using any of the

open gym facilities (and/or) undertaking any fitness

programmes from the Primal app. We strongly advise that you

do not undertake any type of training before having an

induction.

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2. Open Gym protocol. You (the consumer) have read and

understand the open gym protocol document which is

available on the Primal App or located in the gym.

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3. Health and Safety. You (the consumer) understand that the

owners/ Directors/ employees of Prima Premium LTD are not

responsible for any health and safety issues that may be

caused by using any fitness programmes /classes/ group

exercise (and/or) use of the open gym. We strongly

recommend that you do not train alone when the gym is

unmanned as this poses a serious health and safety risk.

You (the consumer) understand and agree that it is your

responsibility to ensure that the gym equipment is used correctly

and safely and all times. If You (the consumer) are unsure of how to

use a piece of equipment or undertake a certain exercise you must

ask a member of staff for advice before hand.

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You (the consumer) understand that the owners/ Directors/

employees of Prima Premium LTD exclude all liability for any legal

action against the company which are permitted by law and

government legislation.

 

1. Damaged, Lost or Stolen Property. You (the consumer)

understand that the owners/ Directors/ Employees of Prima

Premium LTD are not responsible for any personal property that is

damaged, lost or stolen whilst in or around they gym. You (the

consumer) understand and agree that You are liable for all loss or

damage of personal property whilst participating in any

programme/class/group exercise (and/or) use of the open gym.

 

2. Non-Members. You (the consumer) understand that non-

members of Prima Premium LTD are forbidden from using the gym.

 

If You (the consumer) bring any person(s) into the unstaffed gym

without permission from the owners/ Directors/ employees of Prima

Premium LTD you will be issued with a charge of £20 and a formal

warning which may result in management terminating the

consumers membership.

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3. Behaviour. You (the consumer) understand that whilst

participating in any programme/class/group exercise/use of the

open gym (and/or) taking part in any online membership group chat/

support group all members are to behaviour in an appropriate

manner and must refrain from using any anti-social or threatening

behaviour. You (the consumer) understand that you are forbidden

from causing any damage to the gym equipment (and/or) any

property of Prima Premium LTD.

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Management reserve the right to revoke membership for breaching

any of the above terms of use.

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Orders and Purchases

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When placing and order you (the consumer) must make sure all

payments are made directly to Prima Premium LTD and not to any

3rdparty website or distributor.

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Once payment has been received by Prima Premium LTD your

order will be accepted and processed.

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Prima Premium LTD reserves the right to cancel any orders placed

and return payment as a full refund.

 

If Prima Premium LTD believe that you (the consumer) have

allowed any 3rd party to illegally use your membership or your

website access this will void your contract agreement with Prima

Premium LTD and the agreement will be terminated by Prima

Premium LTD and no refund will be issued.

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Furthermore if Prima Premium LTD believe you the consumer have

used the Prima Premium LTD website incorrectly or illegally and

have not adhered to the users code of conduct set out in the terms

and conditions or have falsely provided incorrect information at the

time of purchase Prima Premium LTD have the right to cancel your

order and ban the user from further use of the website without any

prior notice and no refund will be issued.

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Further terms and conditions

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By you (the consumer) placing an order and continued use of Prima

Premium LTD’s products/services/fitness establishments and use of

the Prima Premium LTD website you are therefore in agreement to

adhere to the users code of conduct outlined in the Prima Premium

LTD ’s terms and conditions you (the consumer) are bound by the

terms and conditions of Prima Premium LTD and in full agreement

of all the terms and conditions in force at the time of purchase and

thereon the modified terms and conditions throughout your usage of

the Prima Premium LTD’s products/services/memberships/ fitness

establishments and Prima Premium LTD ’s website.

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The up-to-date terms and conditions are always available on the

Prima Premium LTD website and override any previous terms and

conditions set out by Prima Premium LTD.

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The terms and conditions displayed on the Prima Premium LTD

website will be the terms and conditions that are in force and must

be adhered to at all times.

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Prima Premium LTD liability

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Prima Premium LTD exclude all liability for any legal action against

the company which are permitted by law and government

legislation.

 

Therefore, Prima Premium LTD ’s shareholders, directors,

employees, suppliers and distributors will not be held liable for any

use of Prima Premium LTD’s products/services/fitness

establishments or website / Primal app use for any users of Prima

Premium LTD.

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Prima Premium Disclaimer

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In purchasing Prima Premium LTD’s products/services and

memberships you therefore agree to accept the terms and

conditions you are fully aware that the use of Prima Premium LTD’s

products/services (and/or) any use of Prima Premium LTD’s fitness

establishment and website/ Primal app is at your own risk.

Prima Premium LTD take no responsibility for any 3rd party

websites or information shown online or distributed that is not

created and maintained by Prima Premium LTD.

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Prima Premium LTD always strive to produce and maintain a high

quality online service and throughout all the areas of the website

any maintenance or IT issues will be resolved as soon as possible

by Prima Premium LTD.

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However Prima Premium LTD will not be liable for any warranty for

technical issues interfering with the content of Prima Premium

LTD’S online services.

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Prima Premium LTD terms and conditions and user agreement

Prima Premium LTD reserves the right to terminate any users

access to Prima Premium LTD’s products/services/memberships

and website use without prior notice.

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Prima Premium LTD will not be liable for any termination deemed

appropriate.

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The contract of services and use of Prima Premium LTD

products/services/memberships and website use is between you

(the registered user) and Prima Premium LTD no 3rd party is to use

any products/services/memberships and or the Prima Premium LTD

website and Prima Premium LTD will not be liable for any issue

that may arise due to any 3rd party using the

products/services/memberships or website of Prima Premium LTD.

By purchasing (and/or) ongoing use of Prima Premium LTD

products/services/ fitness establishments (and/or) website/ Primal

app you are in agreement not to include any claim or action against

Prima Premium LTD for any dispute that may arise.

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Therefore no legal action can be brought against Prima Premium

LTD by you (the consumer) or any 3rd party.

In agreeing to Prima Premium LTD’s terms and conditions you as

the consumer wavier any legal right to bring an action/claim against

Prima Premium LTD.

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In the unlikely event that any fitness establishment of Prima

Premium LTD is instructed to close for any reason which is beyond

the control of Prima Premium LTD for up to a maximum period of 8

weeks, Prima Premium LTD will deliver an online membership

programme to enable you (the consumer) continued use of Prima

Premium LTD’s products/services and fitness programmes via an

online portal / Primal app to be covered by the recurring monthly

membership fee. This excludes any closures relating to any

structural issues with the buildings (and/or) any staffing issues

within Prima Premium LTD.

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All deposits, discount, memberships and subscription payments

made to Prima Premium LTD are NON REFUNDABLE. (Please

note that if you are signed up for the Primal Foundation course and

are unable to attend any part of the 8 week block, the payment for

both sections will be taken as the course is £100 then the

subscription will be cancelled. The fee for the course is NON

REFUNDABLE if you attend more than 1 session). You (the

consumer) are responsible for the cancellation of any

membership/payment transaction/subscription by giving 4 weeks

notice prior to the payment due date. Failure to cancel within 4

weeks will result in the payment transaction been processed and

this will be NON REFUNDABLE. To cancel a membership/ payment

transaction/ subscription contact our customer service team by

email Primaltraininguk@gmail.com

 

Contact the customer service team by email on

flab2leaninfo@gmail.com or VIA post at the company’s registered

office at: 26 West Street Sowerby Bridge HX6 3AN

Any issues or disputes over Prima Premium LTD’s terms and

conditions please contact the team before placing an order on

flab2leaninfo@gmail.com

Disclaimer for the use of products and services of Prima Premium

LTD

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All products, diet plans and fitness programmes given to you (the

consumer) when purchasing any product or service from Prima

Premium LTD including all products and services issued on any

Primal/ Primafit / Flab 2 Lean/ Primal teens course by Prima

Premium LTD are for the sole use of you (the consumer). You (the

consumer) are prohibited from giving any person(s) or third party

who is a not a member of Prima Premium LTD and has not

purchased our products/ services/ memberships including any

products, diet plans, fitness programmes or any other information

received from Prima Premium LTD. All Prima Premium LTD/ Primal/

Primafit/ Flab 2 Lean/ Primal teens products and services are

created by the Prima Premium LTD directors and the Primal team

and are therefore owned by Prima Premium LTD and are prohibited

from been used/ copied or given out to any 3rd party.

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By you (the consumer) purchasing any

product/service/memberships of Prima Premium LTD (and/or) use

any Prima Premium LTD’S products/services/ Prima Premium LTD

fitness establishment you (the consumer) agree to the above

disclaimer and agree to be legally bound by the above terms.

Please note that if these terms and conditions are not adhered to

and Prima Premium LTD are made aware of any product/ service

been issued to any other person(s), business or fitness company

you (the consumer) will be restricted from using any

product/service/membership of Prima Premium LTD/ Primal/

Primafit/ Flab 2 Lean/ Primal teens courses without any refund been

issued and Prima Premium LTD also reserve the right to issue legal

proceedings against you or any other persons or business that

uses/ duplicates any product/ service in any capacity outside of the

terms and conditions of Prima Premium LTD.

PRIMA PREMIUM LTD TERMS AND CONDITIONS ARE LEGALLY

BINDING AND MUST BE ADHERED TO AT ALL TIMES.

Prima Premium LTD

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Web: www.primaltraininguk.com

Alt Email: flab2leaninfo@gmail.com

Phone: 07468629130

 

Prima- OPT IN INSERT

We have updated our privacy policy to comply with new European

data protection laws (known as GDPR) and The Data Protection Act

2018.

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• Information we collect

When subscribing to Prima Premium Ltd we collect personal details

from you in order to set up your account. This includes your name,

address and other contact details such as contact numbers and an

email address. Note that we do not store your bank details on our

web servers.

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• When do we share your data

We will only share your contact details with other services that

Prima Premium Ltd are associated with relating to offers which

have a benefit to you, such as our associated companies and any

other future companies that we may form. We will never share your

username or passwords for your login to our websites with any

other company or person.

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• Payment transactions

We work with third-party providers and services to help us operate

payments namely Stripe a payment gateway used to receive your

monthly subscription payment. These providers may provide us with

information about your payment transactions. However at no point

can we view or access your bank or card details.

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• How do we protect personal information

We use a secure server and also take appropriate measures to

ensure that the information disclosed to us is kept secure, accurate

and up to date and kept only for so long as is necessary for the

purposes for which it is used. We have an appointed data protection

officer within the company to ensure our policy is adhered to and

personal data of our consumers is kept safe and protected.

• Making the data available to you the consumer – Right of

Access

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If at any time you need to retrieve any personal information from us

that we hold please contact our data protection officer Dave Noble

using the contact email address on our website.

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• Consent

By providing us with your personal data, including sensitive

personal data such as on your health, you consent to the collection

and use of any information you provide in accordance with the

 

above purposes. Please note if the user is under the age of 18

consent is given when the person who is over 18 sets up an online

membership on behalf of the minor.

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• Consent - Social Media

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We post and share photos and videos of our classes and services

on social media sites and our website for advertisement purposes.

If you do not wish to be included in any group images or videos on

our website and/or social media accounts, please contact us

directly before agreeing to opt in to our privacy policy. We also post

individual’s progress photos, text messages and group chat

messages with weight loss testimonials received from members on

our website and/or social media sites for advertisement purposes. If

you do not wish for these images or information to be included on

our website and/or social media accounts, please contact us

directly before agreeing to opt in to our privacy policy.

Please note by terminating your membership/ online account with

Prima Premium Ltd we do not remove any information/ photos/

videos used from our website and/or social media sites. If at any

time you wish to opt out and require your personal data to be

removed from our website and/or social media sites, please contact

Dave Noble or Jess Brearley by email using the contact email

address on our website. (Please note we have a 14 day turnaround

to remove the data from our records).

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• To opt out or remove data from our records

Please note by terminating your membership/ online account with

Prima Premium Ltd we do not remove your contact details from our

system and you may still receive offers from Prima Premium Ltd or

our associated companies by email or text

If at any time you wish to opt out and require your personal data to

be removed from our system please contact Dave Noble or Jess

Brearley by email using the contact email address on our website.

(Please note we have a 14 day turnaround to remove the data from

our records).

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• Making the data available to you the consumer – Right of

Access

 

If at any time you need to retrieve any personal information from us

that we hold please contact our data protection officer Dave Noble

using the contact email address on our website.

Before opting in to our updated privacy terms please visit our

website and read our full privacy policy which can be found with our

terms & conditions.

 

If at any time you wish to opt out and require your personal data to

be removed from our system please contact Dave Noble or Jess

Brearley by email using the contact email address on our website.

(Please note we have a 14 day turnaround to remove the data from

our records).